The recent announcement that CA acquired Orchestria to extend its identity and access management portfolio to include data loss prevention raises some key questions about exactly what problems CA hopes to solve. While DCIG sees the value in companies acquiring and merging with other companies to solve specific strategic problems, this one left us scratching our heads a bit. After all, wasn’t it Bear Stearns who back in 2005 selected Orchestria to oversee its electronic communications? But now, in the light of day, really how much benefit did its implementation of Orchestria provide Bear Stearns in light of its recent public failure?
As analysts within the electronically stored information (ESI) space, DCIG pays close attention to not only features and benefits of specific products and solutions but also monitors other articles, blogs, and columns in the broader market place about specific vendors. In instances where allegations are made, it then tries to sort fact from fiction and present a more complete picture. Recently, some allegations about Autonomy have surfaced that sparked interest at DCIG as to their accuracy.
Not too long ago, we can recall checking our voice messages and finding 30 to 50 messages in our respective inboxes every day. We would listen to them and then delete some or all of them, making notes along the way until we reached the end of the mailbox. While some of the messages were irrelevant, some were very important in that they conveyed corporate direction or pseudo-contractual agreements. Given that same scenario today in the financial industry, companies need to exercise extra caution as regulatory agencies and courts heighten requirements for companies to make documents of any type available, including audio recordings (telephone messages, voice mail, etc.).
Within the Enforcement Manual of the Securities and Exchange Commission (SEC) Division of Enforcement, there exists a definition of the document types for which an officer might deem relevant and issue a subpoena. Though the definition reads “…messages of any type, telephone messages, voice mails…or otherwise, which can be retrieved, obtained, manipulated, or translated”, most companies focus on the “messages of any type” component of that definition. When they do, they put audio recordings such as phone and voice messages on the backburner as there is no efficient way to handle them. But having to deal with audio content from phone systems, VoIP, call desks, trading desks, etc., is entering the mainstream of eDiscovery.
Processes that fluctuate according to the needs of the business, department and staff result in unique and unstructured content. The content and processes require a special type of handling, in the form of Intelligent Archiving. The archiving and ECM markets need to radically change their perception of solutions to these unstructured data problems. In an attempt to address this Autonomy is announcing Autonomy Information Governance, the first intelligent information governance platform. Their plan, according to their press release, is to address three cost and risk oriented business processes.